Ordering & Shipping Processes Explained

Wedding Silk Flowers: How You Order & Pay

You can order online wedding silk flowers selected directly from our online Catalog of 'standard' designs by putting them into a shopping cart and then paying on a secure server using your credit card.
If you do not see what you are looking for in our Catalog, please contact us for personal free consultation with one of our designers (conducted preferrably via email correspondence) so we can create your custom wedding silk flowers in style, flower content and colors suitable to your needs.
All data you submit with your order goes to a securely encrypted site, Internet Secure, which processes your payment, automatically computing the total amount with shipping costs and taxes (if any), included.
If you wish to make a payment for your ordered online silk wedding arrangements without using your credit card, we may agree to accept money order, bank draft or cashier's check.
You may use a convenient and simple E-Mail Contact Form placed on Contact Us page. We can also discuss your needs on the phone. You do not have to adhere strictly to rigid 'policies and procedures' while communicating to us your needs (and for us to be attentive to your needs). Nor do we need to have a detailed "quote form" for you to fill out and for providing you with efficient customer service. When we need more information we will ask you direct and precise questions.
When we conclude your personal consultation process (conducted through email exchange and/or telephone communication), resulting in a mutual understanding of all details of your customized or custom order, we will add the shipping & handling costs and taxes (if applicable), and get back to you with the total amount you will have to pay. Then we will email you an online payment form you will be able to safely activate for your credit card payment on a secure server of Internet Secure (the same processing gateway as for direct shopping cart purchases from the site). This way we do not ever have to ask you (on the phone or in an email) for your confidential credit card information. Once the transaction is done you will instantly receive, via email, your copy of Purchase Approval/Payment Record with all details of your order and figures of your payment. No lengthy old-fashioned contracts to study, print, sign and fax or (e)mail back. We have never needed a "contract" to invoke and build a trust and to deliver what and when we promised (by now, to thousands of satisfied clients). We value your and our time!
If you owe us a balance for your wedding silk flowers (applies only to larger custom orders of over $800.00 USD in net value) your remaining amount must be paid at least a month before the set shipping date.
Sales tax is calculated only for the orders shipped within Canada (5% GST). For orders shipped within the Province of Ontario 8% of PST is also added.
All prices of silk wedding arrangements in the Catalog are in U.S. Dollars.
We can customize certain (not all) 'standard' silk wedding arrangements displayed on this site to your specific requirements, at an additional charge. Please contact us with the details.
Our online or/and telephone consultations are free of charge.

Your Silk Wedding Arrangements: When & How We Ship

Please order as early in advance of your wedding as possible. Our workshop agenda, at any given time of the year, is filled with orders scheduled to be completed and dispatched at various times, even a year in advance. Luckilly, we have incomparably larger order processing capacity than any other online silk florist (dispatching tens of completed orders per week). Therefore, although we receive a constant stream of orders, we do not fully book up as fast as shops with only one florist/limited staff. But it does not mean that you should postpone placing your order with us. Purchasing directly or sending your initial inquiry some four to six months before your wedding date should give you, in most cases, a sufficient 'time safety zone'.
Current availability (expressed as a next consecutive month with still open remaining completion timelines) is posted in the top left field (Serving You Better) of each page of this site.
Timelines of completion vary, depending on: a) how many orders we have to fulfill at the time of your order, b) how big your order is, and c) where you are. Therefore, in case you purchase directly through the shopping cart a bouquet and/or bigger order, please contact us shortly after you receive your transaction confirmation. We will discuss with you, assess and set mutually convenient completion timeline and shipping date of your items.
If, at the time you are reading this, you need your bride's bouquet and/or a bigger order completed and delivered before end of June 2009, we will not be able, regretfully, to accommodate you. If for before middle of September 2009 - a rush completion surcharge will apply (if we are still able to fulfill your prospective rush order). Please contact us for details.
Silk hair flowers and other small arrangements like corsages and boutonnieres, ordered individually and/or in small numbers have their own, dedicated and short (presently about three weeks) completion timelines. Current time frames for creating those are uploaded in Silk Wedding Hair Flowers section of our online Catalog.
We use FedEx Ground, Canada Post, and other reliable shipping companies to deliver your wedding silk flowers to you within the promised time frame.
To protect your privacy, prevent the identity theft of your personal information and assure the safety and confidentiality of your shipment: You will never find your name on our website in any shape or form (before or after your purchase) with your package's tracking number while you wait for your shipment. We will email you your package's tracking number (available with most modes of shipping) within two days after we dispatch one.
If you want faster (rush) completion and/or delivery, or if you reside outside of the U.S. or Canada, contact us and we will use other modes of shipping, better suited to your situation.
We do not ship COD, nor do we ship to PO or APO/FPO Box addresses.
Your silk wedding arrangements are packed individually and wrapped in tissue paper to hold their shapes (and properly protected with other materials for safe shipping). Corsages and boutonnieres are placed in transparent, small boxes and all items are appropriately labeled.
Regardless of how busy we are, the workmanship quality of wedding silk flowers you have ordered is never being compromised. They should arrive at your place in perfect condition.
As we all live in the less than a perfect world, losses of and damages to shipments in transit do occur, although extremely rarely. Once your properly packed and labeled package leaves our studio and has the assigned tracking number, it is the job of a shipping company to deliver it to your place in good condition and in timely matter. Therefore, if your package arrives damaged, or does not arrive at your place at all, please intervene with the customer service of a shipping company (especially if it can be traced online all the way to your area and then suddenly 'gets lost'). And we can certainly guide you how to deal with the customer service of a shipping company to recover your package/ assert your claim.

Returns & Refunds

Hibiscus Florals strives for 100% customer satisfaction and we give you the personal attention you deserve. We want you to be pleased with your purchase of our unique silk wedding arrangements. Therefore, if you are concerned with what you have received, please contact us immediately and we will work out either a partial or full replacement, or refund (minus 20% covering credit card and payment gateway charges, and re-stocking costs).

Silk wedding arrangements being returned must be in original packaging and sent back to us within 10 days of receiving it, but only after we authorize the return. Returned orders must not be damaged, used or with items missing.
Custom orders are non-refundable. A custom order is one designed to your needs and is not shown in the online catalog.
Hair flowers are non-refundable, due to hygienic reasons. You would not like to own a hair flower someone else was wearing in one's hair!
Refunds will be issued within three weeks after we receive your returned wedding silk flowers you had ordered from us.
We do not refund shipping fees and customs charges.
If you place an order in error and inform us immediately, we will issue a full refund minus $4.00 covering the credit card and payment gateway processing costs.