Ordering & Shipping Processes Explained

Wedding Silk Flowers: How You Order & Pay

You can order online wedding silk flowers selected directly from our Catalog by putting them into a shopping cart and then paying on a secure server using your credit card.
All data you submit with your order goes to a securely encrypted site, Internet Secure, which processes your payment, automatically computing the total amount with shipping costs and taxes (if any), included.
If you wish to make a payment for your ordered online silk wedding arrangements without using your credit card, we will accept money order, bank draft or certified check.
You may use a convenient E-Mail Contact Form placed on Contact Us page. We can also take your order by phone.
When we receive your order for wedding silk flowers via e-mail or telephone, and/or your oder is a custom one or customized, we will add the shipping & handling costs and taxes (if applicable), and get back to you promptly with the total amount you will have to pay. Then we will email you an online payment form you will be able to safely activate for your credit card payment on a secure server of Internet Secure, the same processing gateway as for direct shopping cart purchases from the site. This way we do not ever have to ask you (on the phone or in an email) for your confidential credit card information. No lengthy contracts to study, print, sign and fax or mail back. We value your and our time!
If you owe us a balance for your wedding silk flowers (applies only to larger custom orders of over $800.00 USD in net value) your remaining amount must be paid at least a week before the set shipping date.
Sales tax is calculated only for the orders shipped within Canada (5% GST). For orders shipped within the Province of Ontario 8% of PST is added.
All prices of silk wedding arrangements in the Catalog are in U.S. Dollars.
We can customize certain silk wedding arrangements displayed on this site to your specific requirements, at an additional charge. Please contact us with the details.
If you do not see what you are looking for in our Catalog, please contact us for personal free consultation with one of our designers so we can create wedding silk flowers in style and colors suitable to your needs.

Your Silk Wedding Arrangements: When & How We Ship

Please order as early in advance of your wedding as possible. Our workshop agenda, at any given time of the year, is filled with orders scheduled to be completed and expedited at various times, even a year in advance.
Timelines of completion vary, depending on: a) how many orders we have to fulfill at the time of your order, b) how big your order is, and c) where you are. Therefore, in case you purchase directly through the shopping cart a bouquet and/or bigger order, please contact us shortly after you receive your transaction confirmation (just afterwards). We will discuss with you, assess and set mutually convenient completion timeline and shipping date of your items. Especially if your order is a custom or customized one, we will establish and set the time periods way in advance.
If, at the time you are reading this, you need your bride's bouquet and/or a bigger order completed and delivered before the end of June 2008, we will not be able, regretfully, to accommodate you. If for before the end of July 2008 - a rush completion surcharge will apply. Please contact us for details.
Silk hair flowers and other small items like corsages and boutonnieres, ordered individually and/or in small numbers have their own, dedicated and short (usually about two to three weeks) completion timelines. Current time frames for creating those are updated daily and uploaded in Silk Hair Flowers section of our online Catalog.
We use FedEx Ground, Canada Post, and other reliable shipping companies to deliver your wedding silk flowers to you within the promised time frame. We will email you your package's tracking number (if available with certain modes of shipping) within the following two days after we dispatch it.
If you want faster (rush) completion and/or delivery, or if you reside outside of the U.S. or Canada, contact us and we will use other modes of shipping, better suited to your situation.
We do not ship COD, nor do we ship to PO or APO/FPO Box addresses.
Your silk wedding arrangements are packed individually and wrapped in tissue paper to hold their shapes (and properly protected with other materials for safe shipping). Corsages and boutonnieres are placed in transparent, small boxes and all items are appropriately labeled.
Regardless of how busy we are, the workmanship quality of wedding silk flowers you have ordered is never being compromised. They will arrive at your place in perfect condition.

Returns & Refunds

Hibiscus Florals strives for 100% customer satisfaction and we give you the personal attention you deserve. We want you to be pleased with your purchase of our unique silk wedding arrangements. Therefore, if are unhappy with what you have received, please contact us immediately and we will work out either a replacement or refund (minus 20% covering credit card and payment gateway charges and re-stocking costs).

Silk wedding arrangements being returned must be in original packaging and sent back to us within 10 days of receiving it, but only after we authorize the return. Returned orders must not be damaged, used or with items missing.
Custom orders are non-refundable. A custom order is one designed to your needs and is not shown in the online catalog.
Hair flowers are non-refundable, due to hygienic reasons. You would not like to own a hair flower someone else was wearing in one's hair!
Refunds will be issued within three weeks after we receive your returned wedding silk flowers you had ordered from us.
We do not refund shipping fees and customs charges.
If you place an order in error and inform us immediately, we will issue a full refund minus $4.00 covering the credit card and payment gateway processing costs.